Case study · SaaS platform

OmniCare CRM: an all-in-one system for clinics

We designed and built OmniCare from the ground up: a multi-tenant clinic management platform with online booking, a tablet check-in kiosk, e-signed consent forms, POS, payroll and an AI assistant, plus the website that sells it.

Product
OmniCare CRM
Industry
Aesthetic, derma, wellness and medical clinics
What we did
Product design, web app, website, payments, hosting
Platform
Web app, tablet kiosk, admin console

The challenge

Clinics were running on paper forms, chat apps and spreadsheets.

Front desks juggled bookings in Messenger, consent forms on paper, payments in a notebook and payroll in a spreadsheet. Owners had no single view of the day, and every new branch multiplied the mess.

The goal: one system that handles a client’s whole visit, from the booking at midnight to the payslip on the 15th, simple enough for any staff member to learn in a day.

The solution

Every step of the visit, in one system

Dashboard and AI

Know what needs attention the moment you sign in

An AI briefing flags missing forms, payments to verify and open slots, and staff can ask questions in plain English or Taglish.

Check-in kiosk and forms

Clients check in and sign on a tablet

Clients update their details and sign consent forms at the front desk. Everything lands in their chart before they sit down.

Scheduling

Bookings, rooms and staff in one calendar

Online booking, walk-ins and session packages, with automatic reminders and session dates booked straight after payment.

POS and payments

Bill services and products in one sale

Installments, deposits and GCash, Maya or bank transfer payments, with receipts and daily sales reports.

Team and payroll

Clock-ins, leave, commissions and payslips

Staff clock in with a PIN, file leave and see their commission. Payroll handles SSS, PhilHealth, Pag-IBIG and tax.

Behind the scenes

Built as a real SaaS platform

Multi-tenant

Every clinic’s data is isolated with row-level security.

Subscriptions

Plans, branches, staff seats and online payments.

Admin console

A master console to manage accounts, trials and plans without seeing patient data.

Secure by design

Staff PINs, owner MFA and audit logs.

More screens

A closer look

Client profile and photos

Reports

Mobile website

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