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Case study · SaaS platform
OmniCare CRM: an all-in-one system for clinics
We designed and built OmniCare from the ground up: a multi-tenant clinic management platform with online booking, a tablet check-in kiosk, e-signed consent forms, POS, payroll and an AI assistant, plus the website that sells it.
Clinics were running on paper forms, chat apps and spreadsheets.
Front desks juggled bookings in Messenger, consent forms on paper, payments in a notebook and payroll in a spreadsheet. Owners had no single view of the day, and every new branch multiplied the mess.
The goal: one system that handles a client’s whole visit, from the booking at midnight to the payslip on the 15th, simple enough for any staff member to learn in a day.
The solution
Every step of the visit, in one system
Dashboard and AI
Know what needs attention the moment you sign in
An AI briefing flags missing forms, payments to verify and open slots, and staff can ask questions in plain English or Taglish.
Today’s schedule and live arrivals
AI briefing and assistant
Payments waiting for verification
Check-in kiosk and forms
Clients check in and sign on a tablet
Clients update their details and sign consent forms at the front desk. Everything lands in their chart before they sit down.
Tablet check-in kiosk
E-signed intake and consent forms
Data Privacy Act notice on every form
Scheduling
Bookings, rooms and staff in one calendar
Online booking, walk-ins and session packages, with automatic reminders and session dates booked straight after payment.
Online booking page
Walk-ins and in-clinic board
Session packages and reminders
POS and payments
Bill services and products in one sale
Installments, deposits and GCash, Maya or bank transfer payments, with receipts and daily sales reports.
Installments and packages
GCash, Maya and bank transfer
Receipts and sales reports
Team and payroll
Clock-ins, leave, commissions and payslips
Staff clock in with a PIN, file leave and see their commission. Payroll handles SSS, PhilHealth, Pag-IBIG and tax.
Time clock and leave
Commissions per service
PDF payslips
Behind the scenes
Built as a real SaaS platform
Multi-tenant
Every clinic’s data is isolated with row-level security.
Subscriptions
Plans, branches, staff seats and online payments.
Admin console
A master console to manage accounts, trials and plans without seeing patient data.
Secure by design
Staff PINs, owner MFA and audit logs.
More screens
A closer look
Client profile and photos
Reports
Mobile website
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